Privacy Policy
How we handle your personal information and the rights you have over it.
Who we are
Olympia Removals & Storage provides removals packing and storage services in the United Kingdom and overseas. We are the data controller for the personal information you provide through this website by phone or by email.
Information we collect
We collect the information you give us when requesting a quote or booking a move. That typically includes your name email address telephone number the addresses you are moving between your moving date and details about the property and its contents. When you use the website we may also collect technical information such as your browser type and pages viewed.
How we use your information
We use it to prepare your quote arrange your move communicate with you about the booking take payment meet our legal obligations and where you have agreed to send occasional service information. We do not sell your data to anyone.
Legal basis for processing
We process your data to perform a contract with you to comply with legal obligations and on the basis of our legitimate interest in operating and improving our services. Where we rely on consent you may withdraw it at any time.
Sharing your information
We share data only where necessary to deliver the service. That may include partner carriers for long distance or international moves customs and clearing agents insurers payment providers and IT suppliers who host our systems. All are required to protect your data and use it only for the purpose we specify.
How long we keep it
Quote enquiries that do not lead to a booking are kept for up to twelve months. Booking and financial records are kept for six years to meet HMRC requirements. After that data is securely deleted.
Your rights
Under UK GDPR you can request access to your data ask for it to be corrected or erased object to or restrict processing and request a copy in a portable format. To exercise any of these rights email office@olympiaremovals.co.uk. You also have the right to complain to the Information Commissioner's Office.
Cookies
This website uses essential cookies to function and may use analytics cookies to understand how visitors use the site. You can block or delete cookies in your browser settings although some parts of the site may then not work as intended.
Security
We use appropriate technical and organisational measures to protect personal data including access controls encryption in transit and staff training.
Contact
Questions about this policy can be sent to office@olympiaremovals.co.uk.